Shipping Policy
1. Shipping & Delivery (from our factory in China)
- Origin: All orders are shipped from our manufacturing facility in China.
- Transit Times: Typical international transit is 10–30 working days, depending on courier, service level, and customs clearance. Pallet or bulk shipments can take longer.
- Shipping Costs & Options: Shipping costs are calculated at checkout based on weight, dimensions and destination. We offer courier (door-to-door) and pallet (port or door) services — please select your preferred option at checkout or contact sales for a quotation.
- Duties & Taxes: Import duties, VAT/GST and customs clearance fees are the responsibility of the recipient unless explicitly stated otherwise. If you require DDP (Delivered Duty Paid), contact us for a separate quote.
- Address Accuracy: Ensure delivery addresses and contact numbers are correct. Failed deliveries due to incorrect information may incur re-delivery and storage fees.
2. Installation — Important (We do NOT provide installation)
- No Installation Included: Levson Gtech UK does not provide installation services. Products are supplied as factory-ready components.
- Qualified Electrician Required: All electrical connections must be performed by a qualified local electrician in accordance with local electrical codes and the product manual. Failure to use a qualified installer may void the warranty.
- Recommended Documentation: After installation, please keep: (a) the purchase invoice, (b) installer name & licence/certification, (c) an installation layout plan, and (d) photos of the installed product and final electrical connections. These are commonly required for any warranty claim.
3. Warranty — Terms & Conditions
Standard Manufacturer Warranty
Levson Gtech UK warrants that heating film and included electronic components are free from defects in materials and workmanship for 6 years from the date of purchase when installed and used according to the product manual and by a qualified electrician.
4. Contact Us
For any shipping-related inquiries, please contact us:
📧 Email: sales@levsongroup.com
📞 Phone: +44-7387 883334 (Mon–Fri, 09:00–17:00)